Help Centre
How Can We Help You?
Find quick answers about registration, bookings, vouchers, wallet payments, B2B rates and account support.
Common Questions
Frequently Asked Questions
Select a category or search for the information you need.
Getting Started
SLW Travel is a B2B travel platform for travel agencies, tour operators and approved business partners. Agents can access tours, transfers, hotels, packages and other travel products through one account.
Travel agencies, tour operators and other eligible travel businesses can apply. Registration details may be reviewed before an account is activated.
Open the partner registration page, enter your business and contact information, and submit the application. After verification, you will receive confirmation that your account is ready to use.
Yes. Our team can provide platform guidance, booking assistance and available training resources to help approved agents start using the portal.
Bookings & Vouchers
Sign in, search for the required product, select the date and option, enter the passenger details, add it to your cart and complete checkout. Always review the product conditions before confirming.
For products marked Instant Confirmation, the voucher is generated after successful booking. Other products may require supplier confirmation before a final voucher becomes available.
Sign in and open My Bookings. You can review booking details, status and available documents such as vouchers and invoices from the relevant booking page.
Open My Bookings and review the booking conditions. Contact our support team when an amendment or cancellation requires assistance. Changes, refunds and cancellation charges depend on the individual supplier policy.
Please provide the SLW booking reference, lead passenger name, travel date, product name and a clear description of the assistance required.
Wallet, Payments & Invoices
Approved agents can add funds to their wallet and use the available balance to complete eligible bookings. Wallet activity and balance information are available inside the agent account.
Open My Wallet and select the available top-up option. Follow the displayed payment instructions. Processing time and applicable charges may vary by payment method and currency.
The booking cannot be completed until sufficient balance is available. Add the required funds through My Wallet and then return to checkout.
Open My Bookings, select the relevant booking and use the available invoice option. Contact support if an invoice is unavailable or requires correction.
Refund eligibility depends on the supplier cancellation policy. Once approved and processed, the amount is returned according to the applicable payment or wallet process.
Products & B2B Rates
Depending on availability, agents can access sightseeing tours, activities, airport and private transfers, hotels, packages and selected travel deals.
The platform combines B2B pricing, multiple travel products, wallet-based checkout, booking management, downloadable documents and partner support in one place.
No. Confirmation type varies by product and supplier. Check the product page and booking conditions to see whether confirmation is instant or on request.
Where supported, the portal displays relevant pricing and estimated agent profit. Final earnings may depend on the selected product, currency conversion and booking conditions.
Support & Account Security
Use the Contact Us page or the available support channel in your account. For booking-related help, always include your booking reference.
Use the Forgot Password option on the login page and follow the instructions sent to your registered email address.
SLW uses security controls designed to protect account and transaction information. Keep your password private, use a trusted device and never share login or OTP details with another person.
Change your password immediately and contact SLW support with details of the activity. Do not share sensitive account information in public messages.
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Still Need Help?
Contact our team for account assistance or support with an existing booking. Include your booking reference for a faster response.
